FAQ - Answers to all of your questions

Absolutely. We offer free introductory Grammar and Vocabulary courses. You can enroll into the introductory programs at anytime and continue learning as long as you need. We also offer a free 2 week full access subscription that allows you to try any of our premium courses during the first 14 days. Try us out risk-free! 

In comparison to traditional classroom settings, for online language courses, we have dedicated real-time instructors and community support, which offers even more effective learning progress that is suited to your level and personal needs. In addition, the flexibility of our platform allows learners to enhance their English skills at any time, day or night, breaking the barriers of traditional schedules.

We only require that students are at the appropriate level. If you're unsure of your level, we'll assist you in determining it.

Our master courses are designed for you to become proficient within 3 months. You can plan a weekly schedule according to your needs. Free courses - Introductory Grammar and Vocabulary are structured for you to learn the basics over 8 days.

Think of them as different levels! So our tier 1 (Essential) is designated for the essential and introductory sample courses. The Essential courses are for you who would like to progress from the beginner to intermediate levels and they include all the materials and 1-2-1 sessions as all of our English courses. The Introductory courses are for you to get an idea of how our courses work but they don't include 1-2-1 as they are only 1 week long. Instead we recommend you to book a free 1-2-1 assessment call with one of our instructors. Tier 2 (Foundational) builds up the foundations of the language, so these core courses allow you to become a master of the rules of the language and progress from pre-intermediate to intermediate and to advanced levels. Tier 2 courses give you the skills you need to then be able to join into more complex courses. Our tier 2 courses are necessary to fully understand those of tier 3, as you need to have the proper understanding of the language to be able to follow tier 3 courses. Tier 3 (Advanced) goes into more advanced courses that focus on specific skills and industries and are for those who wants to develop an advanced English language level! 

Feel free to learn whenever it suits you best. However, we recommend joining group sessions that are set at different times to fit everyone's schedules. Also, try setting up one-on-one sessions with your instructor beforehand (you can book them up to 1 day ahead). Doing this will help you make the most out of your learning experience.

Our expert instructors will individually review each assignment and task that you are working on, giving you individualized support and feedback as you go along and progress with the courses on a daily basis.

Once you enter a single course, you have unlimited access to all of the content. If you choose a monthly membership plan, you will have access to the materials until your subscription ends. All of the written materials are downloadable and printable. 

We offer a 30-day refund policy for individual course purchases, allowing full refunds within this period. After 30 days, courses become non-refundable.
Full Access subscriptions can be canceled at any time, with the cancellation taking effect from the following billing cycle. For example, if a cancellation is made in April, access to the courses will continue until the end of April, with no refunds for that month's subscription.

Of course. We offer an additional 25% discount on subscriptions for groups of 2-10 people, with the potential for even greater discounts for larger groups. Contact us if your team is interested in exploring these savings opportunities.